Australian Charter of Healthcare Rights
Your rights when you receive care at our clinic.
The Australian Charter of Healthcare Rights describes the rights of everyone who uses the Australian health system. We follow it at Optimum Smile.
Access
Healthcare services and treatment that meet your needs.
Safety
Safe, high-quality care in a safe environment.
Respect
Being treated as an individual, with dignity and respect for your culture and beliefs.
Partnership
Asking questions and being involved in open communication and decisions about your care.
Information
Clear information about your condition, the risks, benefits and costs of treatment.
Privacy
Your personal information kept secure and confidential.
Give feedback
Making a complaint or giving feedback without it affecting the way you are treated.
Read the full charter on the Australian Commission on Safety and Quality in Health Care website.